Supplier Production Follow-up
Many customers come to us to solve the problems they encountered during productions in Chinese factories.
These range from quality problems, communication problems, delivery problems, internal management problems, etc.
The big headache for the customer is that they are not in China and can't do a timely on-site check to find out what is going on. Many suppliers also tend to hide their problems until the last minute before expected delivery time.
INSTANTCHINA helps you to supervise the production process and solve on-site problems
Our Follow-up Services
All follow-up service are setup according to the specific problems and needs of customers, and we remain fully flexible.
Factory Status Verification
After placing an order, you would want to know the production status. For one, you want to make sure that the work is done in the right workshop (rather than being outsourced), the right team is responsible, the workers' procedures are ready, the correct materials are used, and the facilities are in good condition. Then you want to know that the production process goes smoothly without potential problems and that it is on schedule, so you can estimate the delivery date.
Follow-up Communication
INSTANTCHINA's forté is communication with foreign customers. With our industrial technical background and rich practical experience, we can quickly and accurately grasp customer requirements and pass them to the factory in a timely manner. On the other hand, we also provide feedback questions, difficulties, or proposals from the factory to customers.
This service can greatly improve the level of cooperation between a customer and factory, shorten the production preparation time and reduce the risk of problems.
Quality Inspection at different stages
It is not a good idea to rely only on Factory's in-house inspectors. You should always do it yourself or engage an independent inspector who represents your interests. Inspections may need to be performed at the preparation stage (materials, facilities, personnel, process flow, instructions), sample production (tooling and sample), interim stage and end of production, and during packaging and loading processes.
Production Supervision (On-site supervision on behalf of customers)
On-site production supervision is an effective measure to find quality problems before they arise. Scheduling problems, project management problems, and delivery problems during the production are all challenging issues. In an actual project, we need to determine which stage requires on-site supervision, what are the specific objectives of the supervision, and what measures need to be taken. Our service staff will work closely with customers to formulate specific plans and will adjust the plans accordingly based on on-site feedback.
Communication is Everything!
Most Chinese factories do not have the habit of actively communicating with customers Therefore, it is necessary to set specific inspection points, proactively communicate with or inspect the factory on-site, and find potential problems in time.
Frequently asked questions
We physically send our consultant to the factory, and he conducts the supervision according to the customer’s instructions. This may include facility, procedure, toolings, process on-site check to find non-compliance or potential problems.
If it is continuous supervision for a specific process for several days or longer, our personnel will work on the site every day, check the production status, report problems to customers in time to seek feedback and work with the factory to solve them.
On-site supervision can put pressure on factories to make them more focused and efficient in completing customer production.
IN SHORT, ON-SITE SUPERVISION CAN PLAY A ROLE SIMILAR TO A CUSTOMER’S INSPECTION OF A FACTORY, BUT IT CAN SAVE THE CUSTOMERS TRAVEL COSTS, TIME, AND ACCELERATE PROJECT PROGRESS.
There are generally two types of factory status inspections. One is an unannounced inspection, and the other is a scheduled on-site inspection. It depends on the needs of the customer. The general status check only takes one day. We will make a checklist according to customer requirements and check them item by item.
We’ll evaluate each specific project with our customer to find out the best agenda and method for communication. We charge it based on workload. Generally it’s the same way as a new sourcing process, USD299 PER TYPE. You can save your time, get more reliable information, have better understanding and relationship with suppliers.
A good supplier might not be the key element to your success, but a bad supplier is definitely disastrous for your business.
Online searching is very easy, but the search result means nothing if you have hundreds of suppliers making the same thing. Everyone says they are good. Most search results are from trading companies, not manufacturers. Based on our experience more than 85% of companies show misleading addresses on Alibaba. You need skills to figure out WHICH IS A REAL FACTORY MAKING THE EXACT PRODUCT YOUR ARE SOURCING. As a local company, INSTANTCHINA has the skill set to help you save money and avoid traps.
Alibaba or made-in-china are great platforms for information. But how to use this information wisely is very tricky and needs a lot of experience. You can’t trust that information before you do further research. You can’t place an order only according to the information shown on the platform. It does not mean you get cheated every time but you should not take the chance. It’s too risky.
You can contact us by direct phone call +8618917745168, or iMessage, WhatsApp, Wechat to the same number, or email contact@instantchina.com. The easiest way might be sending us your inquiry directly from our contact form by clicking here. We’ll get back to you shortly and hopefully, establish a mutually beneficial relationship.
If the above Q&A can’t answer your questions, please send us a quick message. Contact Us